Release Notes – Real World Help Centre

This article reflects the release notes for the CloudPBX Desktop App. Not all notes are applicable to all instances or versions.

You can always download the latest version here:

Windows
Mac

Version 6.5.5.2

Resolved issues

Fixed a crash which affected many Windows users. If you are experiencing a crash, upgrade to CloudPBX Desktop 6.5.5.2 to see if it solves the issue.

This crash was observed on the following OS with the recent Windows Update.
- Windows 10 (version 22H2) with KB5018410
- Windows 11 with KB5017271
Windows 10 version 21H2 does not experience this issue.

Fixed an issue with Jabra headsets where headsets kept ringing after a call was answered.

Version 6.5.5

New features and improvements

Jabra headsets integration: Jabra device handling in CloudPBX Desktop has been completely reworked to ensure CloudPBX Desktop works properly with most Jabra headsets.
Click-to-dial with an extension: Use the tel protocol to set up a hyperlink for click-to-dial with an extension. For example, the code<a href="tel:+16045553727;ext=1">dial +1-604-555-3727 Extension 1</a>instructs CloudPBX Desktop to call the number, pause, then call the extension.

You can customize the pause period to the length that works in your environment. Use the settingfeature:tel_uri_processing:pause_sequence. The default value is,,,,(four commas). Change the number of commas to make the pause longer or shorter according to your PBX/SIP server.
This version also includes updates to various third party libraries.

Resolved issues

Fixed an issue where Jabra Evolve 30 headset sends a hangup message to CloudPBX Desktop without the user pressing the button.(Ticket # 56599)
Fixed an issue where the Call History list on CloudPBX Desktop does not roll over to a new calendar day if left running overnight.(Ticket # 67095)
Fixed an issue on Windows where the Stretto login server recognizes as a separate device when a Windows 10 computer connects with and without docking station.(Ticket # 67212)
Fixed an issue where calling from "Default Device" does not work with sip: or tel: hyperlinks.

Version 6.5.4

Improvements

Language selection at start up- Previously CloudPBX Desktop required an exact match of "language+locale", but it now uses the closet one if no exact match is found. For example, if the OS language is German - Switzerland (de-ch), CloudPBX Desktop now chooses German where the older version of CloudPBX Desktop chooses English.
[Windows] New preference for camera rotation- This setting controls the rotation of a camera for your video feed. Under CloudPBX Desktop Preferences>Devices>Other Devices, look for Camera Rotation, and select Normal, Flipped or None, and close and reopen the Video window to see the change.
CloudPBX Desktop Desktop API certificate now includes the full chain of certificates.(Ticket # 63400)
Translation of some Broadworks menu items have been improved in German, French and Italian.
[Mac] Previously the LDAP Directory tab was not visible until the user manually selected it under the View menu. Now the LDAP Directory tab appears after login without user intervention.

Resolved issues

Fixed a login issue where CloudPBX Desktop Windows clients did not respond after the user tried logging in.
Fixed an issue with camera access where CloudPBX Desktop Windows clients did not release camera after an attempted video call.(Ticket # 66363)
Fixed an issue where CloudPBX Desktop Windows clients reported an incorrect OS version to the Stretto servers.

Version 6.5.3

This version includes changes to the Diagnostic log server. We recommend you upgrade to this version because the older clients require end users to manually send the CloudPBX Desktop log to Customer Support.

Resolved issues

Fixed an issue on Windows with custom web panels where a second web panel did not appear by default if the second panel was added after initial login.
Fixed an issue on Mac where the date format for the Messages panel reverted to default after receiving or sending messages.
Fixed an issue on Mac with disconnecting a camera then ending aCollaboration meeting.
The login screen of branded apps can be dragged to move around regardless of the custom logo size.

Version 6.5.2

Changes in codecs

Dropped support for the G722.2 (AMR-WB) codec on custom Windows and Mac builds.

Improvements

The default value for upstream video resolution is now 480p. Users who previously selected another resolution under Preferences> Devices> Other Devices> Max Resolution will see no change until they uninstall and install the app again.
[Mac] Improved notification handling for the missing Microphone or Camera permission.
[Windows] Outlook contacts now remain displayed when internet connection is unavailable on the device.
Updates to the latest Jabra SDK.
Previously the HTTPS GET request was used to log the user into the End User Portal. Now Stretto supports both POST and GET. To send a POST request, additional configurations are required, as well as Stretto 3.2.0 patch 1002.

All users should upgrade to CloudPBX Desktop 6.5.2. Older clients will fail to log in once you switch Stretto to use POST. An alternative is to configure two sets of Stretto templates using custom discriminators to support both POST and GET. Refer to your Stretto Admin Guide for details.

Resolved issues

Fixed an issue on Windows where an embedded browser displays a blank page until the page is resized; pages now appear properly.
Fixed a screen sharing issue on Windows after a participant became a presenter to share their screen.
Fixed an issue with a wrong permission prompt on Mac when screen sharing is disabled in custom brands.

Known issue found in Version 6.5.2

Version 6.5.2 had the following issue which has been fixed in 6.5.3.

On Windows, there is an issue with custom web panels where a second web panel does not appear as a tab by default if it is added after provisioning the first web panel. Users can go to the CloudPBX Desktop Branded Client menu > View then click to show the second web panel manually.

Version 6.5.1

Changes to system requirements

Added Windows 11 support.
Added support for macOS 12 (Monterey), and dropped support for macOS 10.14 (Mojave) and 10.15 (Catalina).
For Windows MSI install,Microsoft .NET Framework 4.8 is now required (previously 4.6.2).

Resolved issues

Reduced webcam usage during video calls, so that webcam gets activated when the user chooses to send their video or enable local preview of their video.
[Mac] Fixed an issue with a Collaboration meeting where the user starts the screen share of an application while using an external monitor, other participants just see a blank screen. The resolved scenario is when the application being shared is maximized in full screen in the external monitor.If you encounter a similar issue, please report it to Support with a log.
[Windows] Fixed an issue where CloudPBX Desktop stops working when a G-Suite account is configured in CloudPBX Desktop.
[Windows] Fixed an issue where CloudPBX Desktop does not display a custom HTML page when the device had no network.
[Windows] Adjusted the font color of configurable call actions (aka star codes) under the Actions tab.

Version 6.4.2

Improvements

You can now join someone's conference from the dialer. Type the host's name then the entry for their conference appears with the labelMeeting room.
Collaboration window tool bar changes:
Ability to provision an additional certificate name for a SIP server.

Resolved issues

Previously a built-in microphone on some Windows laptop appeared in CloudPBX Desktop's drop down list, but did not recognize sound. This issue has been resolved for several users. Affected computers include: HP EliteBook 840 G6, Lenovo Thinkpad X1 Yoga, Lenovo X1 Carbon, Lenovo ThinkPad X1 Carbon Gen 8.

Version 6.4.1

Announcements

Update for Screen Share 1.0 servers: This update is required to continue using the legacy Screen Share 1.0 servers until these servers are shut down on October 1st, 2021. Most customers have already moved to the new HD Screen Share service. If you have any concerns, please open a TAC ticket.

New branding features

Clipboard Clear: New branding option to clear the clipboard after pasting a password. Disabled by default.

Change in system requirements

MacOS 10.13 (High Sierra) is no longer supported.

Resolved issues

Conference Video Resolution Fix: resolved an issue where the client does not always update to show the current Conference video resolution during the Conference.
Screen Share Fix: resolved an issue where Screen Share may disconnect due to significant packet loss or a poor network condition.

Version 6.4.0

Announcements

Screen Share service: The first generation Screen Share service will be shut down on October 1st, 2021 and all customers can move to the next generation service, which offers a much higher 1080p HD Screen Sharing experience.

All customers with Screen Share and/or CloudPBX Desktop are advised to upgrade to 6.4.0 to prevent interruptions to your end-user service.
Deployment: CloudPBX Desktop on Windows now ships as an MSI for installation. This has been a long-requested feature, as this allows our customers to repackage the solution into their own EXEs. By moving to the MSI format, the application will now be much easier to deploy in Enterprises using Microsoft Domain Tools or MDM systems.
Version 6.4.0 requires changes in your custom graphics for your Windows application. The image files that have .ai file extension need to be resubmitted to Branding Portal as .svg files. Counterpath will try to take care of the file conversion for your brand, and will reach out to you in case the attempt was unsuccessful. The affected graphics can be found underBranding Portal>Windows desktop>Company Logo. SeeBranding Portal Guidefor more information about creating SVG files.
Mac notarization: The Resign scripts have been changed. Make sure to download the latest scripts from Branding Portal.

New features

Contacts:Ability to add a new phone number to an existing contact fromHistory. Previously from the History panel, you only were able to create a new contact. Now you can add a new number to an exiting contact by right-clicking the number, then chooseUpdate Existing.
Auto echo cancellation for headsets:SeePreferences>Devices>Enable echo cancellation. This new setting controls both speakers and headsets. With this change, theReduce echoes from speakers (AEC)setting has been removed from the Speakerphone Mode on the Devices panel.
DTMF:Ability to send A-D DTMF tones during a call. Now users can enter A/B/C/D DTMF tones during a call using keyboard. Must be upper case. There are no additional buttons on dialpad on CloudPBX Desktop.
Screenshare improvements
- Static screen share link:End users can use the link for recurring sessions.
- Share application:Ability to share an application instead of an entire screen or monitor. Supported on both Windows and Mac. Make sure the application you want to share is NOT minimized to the task bar, NOT in the full screen mode, or NOT in Mission Control space (F3) on Mac.
Collaboration improvements
- Resolution. Added the ability for the host to change the conference downstream resolution during a conference.
- Screenshare. Added the ability to share an application instead of an entire screen or monitor.
- Quality.The call quality indicator and call encryption icon now appear on the Conference window.
- Participants.T he participants list now shows yourself.
- Language. Added the ability to detect the user's app language and set the audio greetings to the same language.
Desktop API improvements

Refer to CloudPBX Desktop API Guide for details.
- Added API calls for signing in and out the end user as well as exiting CloudPBX Desktop
- Added theaccountIdparameter toGET /status "callHistory"andGET /status "callHistoryItem". This change makes it easier for the API users to redial based on a history item.
- TheGET /startScreenShareAPI call prompts for the end user to choose a window or monitor to share.
New settings to provision the client:
More improvements
- Added logging for the Contact Import feature to capture failure information.
- Updated Jabra SDK to 1.8.7.15
- Renamed Buddies to XMPP contacts on the Contacts panel.

Resolved issues

fix for no audio during a call through AirPods (1st Generation). This issue was reported on Windows, but no issue on Mac.
fix for hyperlink preview which does not render pages in Simplified Chinese.