With Direct Routing enabled in your Microsoft 365 Teams tenancy, you can enable a user for Teams Calling by performing the steps.
- Ensure the user has a valid Phone System license.
Phone System is included with Office E5, Microsoft E5 or can be added with Microsoft Teams Calling (without Call Credits) licenses in your tennacy.
NOTE: As of April 2023, Microsoft are now enforcing the correct license for user accounts. You can no longer provide a Resource license to a user account.
- Ensure the user is homed for Teams Online. In Teams PowerShell, enter:
Get-CsOnlineUser -Identity "<User name>" | Format-List RegistrarPool, OnPremLineUri, LineUri
If the user is new or has only existed in Microsoft 365, both OnPremLineUri and LineUri will be blank.
If the user OnPremLineUri is not blank, the account may have a legacy Skype for Business configuration assigned from Active Directory. Remove the OnPremLineUri from the account and resync it to Microsoft 365.
- Enable Enterprise Voice. In Teams PowerShell, enter:
Set-CsPhoneNumberAssignment -Identity "<User name>" -EnterpriseVoiceEnabled $true
- Assign a phone number to the user. In Teams PowerShell, enter:
Set-CsPhoneNumberAssignment -Identity "<User name>" -PhoneNumber <phone number> -PhoneNumberType DirectRouting
For example:
Set-CsPhoneNumberAssignment -Identity "someone@somewhere.com" -PhoneNumber "+61212345678" -PhoneNumberType DirectRouting
NOTE: The phone number should be in E164 format. For external calls to work, the numbers you assign to a user should match the range of numbers assigned to you via Real World Technology Solutions (or an external calling provider). -
Grant the correct Dial Plan to the user
NOTE: Granting a dial plan is optional in most cases.
If Real World Technology solutions has set up your Teams Phone System evironment in your Microsoft 365 tenancy, you will have Dial Plans that cover all Australian territories. They are:
Identity Description Area Code AU-CentralEast NSW and ACT 02 AU-NorthEast QLD 07 AU-SouthEast VIC and TAS 03 AU-CentralandWest WA, SA and NT 08
If the user is in a Central East location, in Teams PowerShell, enter:
Grant-CsTenantDialPlan -Identity "<User name>" -PolicyName AU-CentralEast
NOTE: The default dial plan for your tenancy will be set to the location most of your users reside in. For example, if most users are in Victoria, then your Microsoft 365 tenancy will have the default dial plan set to AU-SouthEast.
A dial plan assigned to a user affects their dialling experience for local calls (8 digit numbers). For example, if a user has the AU-CentralandWest effective dial plan, if they dial 1234 5678, then Teams will assume that the call is local and will route out as 08 1234 5678.
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Grant the correct Voice routing policy to the user.
NOTE: Granting a voice routing policy is optional in most cases.
Depending on calling restrictions that have been added to your Teams Phone System environment in your Microsoft 365 tenancy, you may have the ability to restrict users to make Local Calls only, National Calls, or International Calls (inlcuding mobile calls). They are:
Identity Description AU-Local Allows local calls (including 1800 and 1300). AU-National Allows local and national calls. AU-International Allows local, national, international, mobile and premium (1900) calls.
To restrict a user to only place certain calls, in Teams PowerShell, enter:
Grant-CsOnlineVoiceRoutingPolicy -Identity "<User name>" -PolicyName AU-National
NOTE: The default voice routing policy will be to allow all calls.
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