General

Email & Mail Protection

• Reporting Spam or Phishing email (Google Workspace mailboxes)
• Reporting Spam or Phishing email (Microsoft 365 mailboxes)
• Sharing your Calendar with a delegate in Microsoft Outlook

Sign-in and authentication

• Duo user log in error: Cannot create NameID with source attribute mS-DS-ConsistencyGuid does not exist

Microsoft Office

• Turn on Files On-Demand in OneDrive
• Installing Office, Project or Visio apps
• Your email program is using outdated address information for the recipients
• Open a Shared Mailbox in Outlook for Mac
• Office for Mac complete removal
• Outlook hasn't received email from a sender

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Windows & Windows Server

• Settings app errors with 'cannot access specified device, path or file' when loading Control Panel links
• Black Screen when loading application with Citrix Receiver
• Free up drive space in Windows with Disk Clean-up
• Changing the default PDF app on Windows
• Windows notification alerts continually prompt about virus infection
• Windows device does not stay in sleep mode

Announcements

• Patch Management Policy (July 2022)
• Fake email messages from spoofed Real World addresses (June 2019)
• SplashTop Streamer update
• Exploit Advisory 11/4/2017: Observed exploit affecting Microsoft Word on Windows

FAQ

• Office 2016, Office 2016 for Mac and Office Mobile Quick Starts
• Restarting a Polycom VVX400/500/600 series phone
• SSH and SFTP access to web01.infra.rwts.com.au
• How to Reset Your Remote Access TeamViewer Password
• How to Create a Strong Password
• Troubleshooting and Uninstalling TeamViewer

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