General

Email & Mail Protection

• Hybrid Exchange: Removing an Exchange Online mailbox when both an on-prem and online mailbox exists for the user
• Reporting Spam or Phishing email (Google Workspace mailboxes)
• Reporting Spam or Phishing email (Microsoft 365 mailboxes)
• Sharing your Calendar with a delegate in Microsoft Outlook

Sign-in and authentication

• Duo user log in error: Cannot create NameID with source attribute mS-DS-ConsistencyGuid does not exist

Microsoft Office

• Installing Office, Project or Visio apps
• Office for Mac: Completely remove Office
• Office for Mac: Open a Shared Mailbox in Outlook App
• Office for Mac: You account <signin address> doesn't allow editing on a Mac.
• Office for Windows: Completely remove Office
• Outlook hasn't received email from a sender

See all 10 articles

Microsoft Teams

• Teams PowerShell: Enable user for Direct Routing and assign phone number
• Teams PowerShell: List organisation phone numbers

Windows & Windows Server

• Settings app errors with 'cannot access specified device, path or file' when loading Control Panel links
• Black Screen when loading application with Citrix Receiver
• Free up drive space in Windows with Disk Clean-up
• Changing the default PDF app on Windows
• Windows notification alerts continually prompt about virus infection
• Windows device does not stay in sleep mode

Announcements

• Patch Management Policy (July 2022)
• SplashTop Streamer update

FAQ

• Office 2016, Office 2016 for Mac and Office Mobile Quick Starts
• Restarting a Polycom VVX400/500/600 series phone
• SSH and SFTP access to web01.infra.rwts.com.au
• How to Reset Your Remote Access TeamViewer Password
• How to Create a Strong Password
• Troubleshooting and Uninstalling TeamViewer

See all 17 articles