SSH and SFTP access to web01.infra.rwts.com.au – Real World Help Centre

Some customers may request shell or SFTP access to websites hosted on web01.infra.rwts.com.au. You can do this by opening a support ticket and indicating the website username you are requesting access for and the site you wish to access.

An example ticket might look like:

Dear Real World,

I would like SSH access to my website hosted on web01.infra.rwts.com.au. This request is so that I can utilise the "drush" tool to perform management of my Drupal site. My username is demowebsite and I will be accessing it from the IP 1.1.1.1.

I would like password authentication disabled for my account. My Public SSH key is:

ssh-rsa xxxx joe@blogs-mbp

I understand that I am responsible for all actions taken on the shell account.

Kind regards,

Joe Blogs

Changed Host Keys

Recently we upgraded web01.infra.rwts.com.au. As a result, the SSH host keys have changed. As a result some users may now receive a message indicating that the host key has changed when they try to access via SSH or SFTP.

You might see a message that looks like:

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @ WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED! @ @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ IT IS POSSIBLE THAT SOMEONE IS DOING SOMETHING NASTY! Someone could be eavesdropping on you right now (man-in-the-middle attack)! It is also possible that a host key has just been changed. The fingerprint for the RSA key sent by the remote host is SHA256:zu2+nTEX6GZ8d6mWGgOwLsWq9iphAuGAlJrgT2wRfDQ. Please contact your system administrator. Add correct host key in /Users/<username>/.ssh/known_hosts to get rid of this message. Offending RSA key in /Users/<username>/.ssh/known_hosts:1 RSA host key for [114.141.99.34]:222 has changed and you have requested strict checking. Host key verification failed.

You can verify the new host key fingerprint matches the SHA256 key provided below:

2048 SHA256:zu2+nTEX6GZ8d6mWGgOwLsWq9iphAuGAlJrgT2wRfDQ [web01.infra.rwts.com.au]:222 (RSA)

On MacOS or Linux, to remove the old host key, you will need to edit the "known_hosts" file. This is located in the hidden ".ssh" folder in your home directory. If you need help with this please open a support ticket and our staff will happily assist. This URL contains some "one-line" answers on how to quickly do this.