Quick steps
|
For most Real World supported Microsoft 365 customers using Microsoft 365 mailboxes, Outlook is provisioned with a Report Message add-in that can be used to report spam or phishing messages that has arrived in your Inbox folder.
Determine message legitimacy
When receiving any email message, double check if the message is legitimate - especially if you are about to perform an action against the message. For example, if an email has arrived from your manager that asks if you are free to help with a new customer - before replying or forwarding the message - double check that the email address is one that is typically used by your manager (work messages should use work email addresses) and contains signatures or disclaimers of your business brand (if set-up for your company).
Where you are unsure if the message came from the person they are claiming to be, check with the person that they have intended to send you the message. Do not reply to the message asking them. Instead, either call them or compose a new, separate email asking them if they had sent you a message with the subject at the time the message was received.
This especially applies for messages that contain attachments that can run code in applications, such as PDF documents, Word or Excel documents with macros, or webpage files. Also be wary of messages that is sharing links to open a document. If you are signed into OneDrive, SharePoint or Google Docs when clicking on such a link, your web browsers current sign-in credentials for such services could be disclosed to the destination.
Report Message add-in
Where the above proves that the message is not legitimate, while viewing the message in Outlook, click the Report Message add-in within the Home tab, and choose the type of malicious message it is.
![]() |
Select Junk if it is an unwanted or spam message. Select Phishing if the email sender name or address has been impersonated, or the links and content within the message is impersonating a person or a company.
A Report Message window will appear asking to confirm if you will send a copy of the message to Microsoft. Click Report.
When done, the email message will be moved to your Junk Email folder and will typically be deleted in 30 days. A new blocked sender will be added to your Outlook block list to help future messages go to Junk Email instead of Inbox. Microsoft will receive a copy to analyse and include to help future messages go to Junk Email for all Microsoft 365 customers.
Multiple spam or phishing messages in many mailboxes
Where you find many malicious or unwanted messages are beginning to appear, not only to your own mailbox but other user mailboxes as well, please submit a ticket for Real World Technology Solutions to investigate.
You can submit a ticket using at this address https://helpdesk.realworld.net.au/hc/en-us/requests/new or by sending an email to support@rwts.com.au.
Include as much information about the malicious message, such as how many messages you have received and a list of other users that have received the message.
If you are submitting a ticket by emailing us, add the malicious message as an attachment. To do this, compose a new message in Outlook and while editing it, drag and drop the malicious message to the message you are creating. This will add it as an attachment. Do not forward or reply to the malicious message and include other recipients.
No Report Message Add-in in Outlook
If Outlook does not have a Report Message add-in available in the Home tab and Outlook is set-up to use your Microsoft 365 email as its primary account type, please submit a ticket for Real World Technology Solutions to investigate.
You can submit a ticket using at this address https://helpdesk.realworld.net.au/hc/en-us/requests/new or by sending an email to support@rwts.com.au.
Include information stating that the Report Message Add-in is not available in Outlook.
Comments
0 comments
Please sign in to leave a comment.