Outbound Fax Support

Real World supports outbound faxing using the industry standard T.38 Fax Protocol. If you are running a Microsoft Windows operating system, you can take advantage of the Microsoft Faxing Service with a compatible T.38 modem client to enable Faxing from your Windows PC.

To configure Fax support follow these steps:

1. Install and configure the Fax Service Manager. These instructions are from Microsoft and cover the basic steps required to get your system up and running
2. Download a trial license for the FaxBack T.38 VoIP gateway from their website. This provides a T.38 VoIP interface for the Windows Fax Service Manager. They will email you a trial license key once you sign up on their website. You do not need the HTTPS connector option.
3. Install the Microsoft .Net 3.5 framework
4. Install the FaxBack VoIP plugin for Microsoft Fax Service by running the installer you downloaded.
5. Complete the installation wizard. When you are prompted with the option to configure your VoIP connection, choose "Advanced". You will need the following from Real World:
   Your Fax Username (test-fax in this example)
   Your Fax Password
6. Enter the following details in the "More Settings" screen:
   Through this SIP provider
   Proxy: 114.141.98.2
   User name: <you fax username provided by Real World>
   Password: <your fax password provided by Real World>
   Address of Record: <your fax username provided by Real World>@114.141.98.2:5060
   
7. Click More Settings
   Your Fax Number: <your fax username provided by Real World>
   Your VoIP Domain: sip.realworld.net.au
   Local IP Address: Get IP Address Automatically
   Local Port Number: 5060
   
8. Click OK and complete the Test Fax transmission. In our case we tested against Real World's fax number - 02 9037 0591.
   

For more help using the Microsoft Fax Service, contact your IT support organisation or Real World.