On the list of extensions, click the number on the ‘Extension’ column on the one you want to rename – this leads to the Edit User Extension menu
The ‘First Name’ and ‘Last Name’ fields are just viewing names for the management portal, they have nothing to do with the internal extension naming
The important field is ‘Internal Caller ID Name’ – that’s what will show up when the extension calls someone
Press the ‘Save’ button on the bottom
A grey box will appear on the bottom that says ‘Changes Pending’ – this will update in the background every 15 minutes, so it will probably take about 15-20 minutes to update in real-time
You will need to change the name by going to the sidebar Tools -> Auto-provisioning
Click on the MAC address on the phone to enter Edit Managed Phone menu
From there, change the name in ‘Description’ and ‘Label’
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