CloudPBX - Configuring scheduled inbound routes

Scheduling an inbound call route allows you to determine where a call should go based on
the criteria of the schedule. The correct schedule must first be made before being able to
schedule the inbound route.

Before being able to schedule the inbound route, the appropriate schedule must be made. To edit or create a new schedule, follow the tutorial: CloudPBX - Configuring schedules

About Schedules

• Go to PBX Settings -> Schedules
  
  
  
  
• This will give a list of all the schedules
  
  
  
  
• You can edit a schedule by clicking on the schedule name.
• The schedules work from top to bottom, so any 'catch-all' all-hours schedule should be on the bottom, and any public holidays/special closures should be listed above the standard all-hours schedule
• Schedules only work from the day to midnight
• eg: you’ll need a schedule from 19:00 – 23:59, and then a schedule from 00:00 – 06:00

• You cannot make a schedule that varies the time and day simultaneously. Doing this will trigger a glitch in the software, and it might not work properly. The schedule must either run across multiple days with no time variation, or over one day with a time variation

Example of what will work:

Example of what will not work:

• While you can also set schedules to specific days of the year (eg March 7 Mon 9:00), it is not recommended, as it can potentially cause issues with the system if it is still active and not removed by the next year.

How to make a new schedule

• To make a new schedule, on PBX Settings -> Schedules, click the ‘Create Schedule’ button
  
  
  
• Type in the name of the schedule in ‘Name’ and a description in ‘Descriptive name’
• Hit the ‘Add Time Range’ button
• Put in the time range necessary
• Hit ‘Create’

How to apply a schedule to an inbound number

• Go into Routes -> Inbound Routes

• Press 'Create Schedule Based Route'

• In the menu for ‘When’, choose the new schedule
• Select the script for what should happen in ‘Run script’
• Eg: if adding a public holiday, choose the script ‘Play audio then Go To Voicemail’
  • Assign a mailbox for it to go to and an audio file to play
• Once you’ve done that, go to the bottom and press the ‘Save’ button
• If it’s a situation like everyone is away from the office one day, you can create a hunt list and run the script ‘Play audio and then Go to Hunt List’
• When finished, press 'Create' to save

How to add a schedule to an existing inbound route

• If you already have an inbound route in the system, it will show up already when going to Routes -> Inbound Routes
• On the list, find the number for ‘Main Office Inbound’, and click on its DID number

• To add in the new schedule, hit the button ‘Add time based handler’
• It will add the new schedule at the bottom, you should press the ‘Move up’ button to move it to the top (so it is looked at first)
• In the menu for ‘When’, choose the new schedule
• Select the script for what should happen in ‘Run script’
• Eg: if adding a public holiday, choose the script ‘Play audio then Go To Voicemail’
  • Assign a mailbox for it to go to and an audio file to play
• Once you’ve done that, go to the bottom and press the ‘Save’ button
• If it’s a situation like everyone is away from the office one day, you can create a hunt list and run the script ‘Play audio and then Go to Hunt List’